Returns Information

At JPHA, your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 14 days for a full refund, processed using the same payment method as your original transaction.

We take great care to ensure your spirits are delivered in perfect condition. If you receive any damaged items or the wrong product, please email us at enquiries@jpha.co.uk or use our contact form to get in touch.

Return Steps

Contact Us: Email us at enquiries@jpha.co.uk to initiate your return. We will review your request and provide confirmation.
Repackage: Once confirmed, repackage the item in its original packaging.
Return the Item: Send the item back as instructed in our confirmation email.
Processing: Once we receive your return, we will process it.
Refund: Refunds may take up to 10 working days from the receipt of the returned item.

Returning Unwanted Items

Unwanted items must be returned within 14 days of receipt.
Items should be in new, unused condition, with all original packaging intact.
We cover the return courier costs for unwanted items. We recommend using a recorded delivery service for your peace of mind.

Returning Damaged or Incorrect Items

Damaged or incorrect items must be reported within 48 hours of receipt.
Notify us via our Contact Us page or by emailing enquiries@jpha.co.uk.
You may be asked to provide photos of any damage or incorrect items.
Please wait for our confirmation before returning any items.
We will cover the return costs for damaged or incorrect items.

Order Cancellation

You can cancel your order before dispatch or within 14 days of receipt.
To cancel, notify us by email at enquiries@jpha.co.uk.
You are responsible for returning the products and any related costs.
Returned goods must be in their original packaging and condition. Refunds cannot be issued for items damaged in your possession or during return shipping.

Additional Information

All returns must be authorised through our website or via email.
Goods must be returned in their original condition, with all packaging intact.
Include your order number and the reason for return with the returned items.